What is the function of the Human Reso?urces department? -  diagram that shows a company’s hierarchical structure, What is an organizational chart? -  To train, motivate, and evaluate employees, What is a PESTEL analysis? - Democratic or participative, Which leadership style is most effective in modern companies? - CRM (Customer Relationship Management), Which tool helps manage customer relationships? - tool to analyze Political, Economic, Social, Technological, Environmental, and Legal factors,

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