Good Customer Service: Greeting customers with a smile and a friendly attitude, Actively listening to customers' concerns, Going the extra mile to meet customers' needs, Using positive language to create a pleasant interaction., Proactive Personalization - Remember the customer's name, Product knowledge, Problem solving and follow-up, Bad Customer Service: Ignoring customers, Being rude, Giving incomplete information, Not following up on customer complaints, Long wait times, Lack of empathy, Making the customer repeat their information, Focus on what you can't do for the customer, Transferring repeatedly,

Good and Bad Customer Service Examples

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