Asking for time: Can we work smth out / work this through this afternoon?, I’m not in a position to you give you an answer right now. , Can I get back to you later on?, I need some time to think it over., Acknowledging and being heard: I understand that you are upset but I’d much rather …, I realise that this is maybe not the best time but …, I appreciate that you have your own agenda but …, I’d love to talk about this later but right now I …, Offering compromise: I’d be happy to … , What would be an acceptable compromise?, I’d much prefer to …, Expressing feelings: I hesitate to ask you this, but …, I feel guilty about saying no, but …, That seems a bit unfair to me., The way I see it is like this …, Saying No: No, thanks. , I appreciate the offer, but no, thanks., I’m afraid not.,
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Assertiveness
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