If a business fails to satisfy customers’ ____ then it will develop a poor ____ and will receive many customer ____. ____ to the business and its ____ is likely to be very low and if quality problems are not solved then the future of the whole business could be at ____. Quality ____ uses inspectors to check a sample of products at the end of the ____ process. This can be ____ and can still lead to customers receiving ____ products. Quality ____ aims to set high ____ at each production stage that workers are expected to achieve. This means the product is examined for ____ several times before finally completed. Total Quality Management takes this further by making all ____ responsible for the quality of the work they undertake with the aim of achieving ____ defects. By reducing wastage of faulty products, TQM aims to ____ so reducing total production costs and increasing customer ____

Achieving Quality 2

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