build relationships - develop connections with people, keep your eyes open - stay alert, process information - think about and understand things that you find out, read a situation - understand what is going on, take your time - don’t rush, keep an open mind - don’t judge people/things too quickly, form an opinion - make a judgement, manage unknowns - deal successfully with unfamiliar situations, work both ways - can have both positive and negative effects, build your skills - develop your ability in a certain area, weigh up the pros and cons - consider the advantages and disadvantages, give you an insight - provide you with useful information to help you understand something,

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