1) “Hi, I’d like to book a table for two tonight, please.” a) Reserve b) Question c) Complaint 2) “What time do you open on Saturdays?” a) Reserve b) Question c) Complaint 3) “Excuse me, but my order still hasn’t arrived.” a) Reserve b) Question c) Complaint 4) “Can I make a reservation for 7 p.m. tomorrow?” a) Reserve b) Question c) Complaint 5) “Do you deliver to this address?” a) Reserve b) Question c) Complaint 6) “I’m not happy, the food was cold when it got here.” a) Reserve b) Question c) Complaint 7) “Could I reserve a double room for next weekend?” a) Reserve b) Question c) Complaint 8) “How much is the ticket for the museum tour?” a) Reserve b) Question c) Complaint 9) “This isn’t what I ordered. I asked for a salad.” a) Reserve b) Question c) Complaint 10) “Can I book an appointment for next Wednesday?” a) Reserve b) Question c) Complaint

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