1) How does the use of eye-contact signal attentive listening? a) It doesn't matter where you look if you're paying attention b) Shows attentiveness, presence, genuine interest in what's being said. c) It depends on the situation 2) It is okay to look around at other things when someone is speaking. a) Yes - it makes them feel more relaxed if no one is looking. b) No! They'll feel ignored. c) It doesn't matter coz they don't care as long as they're speaking. 3) I don't have to worry about my facial expressions when someone is speaking. a) Yes - I can't do much about my resting face. b) I'm not sure - I don't think it makes a difference. c) No! My face conveys expression and emotion. I need to be mindful. 4) My gestures don't matter while someone is speaking.  a) It depends on the situation. If I'm nodding or shaking my head in response to what they're saying, it's okay. b) I mustn't move at all. c) I must make sure I'm moving a little to give them space. 5) When I'm listening to someone, I don't need to worry about my posture. a) My posture is important only when am making a point. b) My posture shows the person if I'm interested or bored. c) It doesn't matter as long as I'm listening. 6) It is important for me to give my opinion when someone shares. a) Yes. I have to make sure I'm forming some conclusions about what they say. b) No. My conclusions don't matter. I don't need to plan my response as they speak. c) I think this depends on what they're saying. 7) As I'm listening to someone, I should share similar experiences or whatever else I'm going through. a) Yes. Then they won't feel like they're alone. b) I can share experiences of others I've read about. c) No! Even if I have similar experiences or strong ideas about what they're going through, I need to keep those to myself. 8) If someone doesn't know how to express themselves, I should help. a) I can help complete their sentences. b) I can take control of the conversation c) I must let them express themselves by encouraging them. Sometimes, it means just giving them time to say what's on their mind or asking questions.  9) I don't need to listen too attentively all the time. a) Yes. When I have an idea of the outcome or have heard the story before. b) Yes - if the person is boring! c) No! I must try to always be attentive and focus. 10) If I have my own problem, I can listen by sharing what's going on with me. a) Yes! That way they know they're not alone. b) I shouldn't bring up or think about my problems while someone is sharing theirs. c) I have to decide if their problem is bigger than mine. If mine is bigger, can share.

Active Listening

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