1) What kind of technical problems do you usually face? 2) Imagine the issue is happening now — what’s going on? 3) What are you doing when the problem appears? 4) Who usually helps you with technical problems? 5) Look — the problem is getting worse! How do you react? 6) What tools or apps do you use to fix issues? 7) Now the device suddenly stops working. What are you trying to do? 8) How often do these problems happen to you? 9) While you’re solving one problem, another one appears. What happens next? 10) Finally, the issue disappears. How do you feel now?

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