Hi Paul! You alright?, Hi. I'm sorry I'm late. There was a problem with my car., Is it OK?, No, so I came by train but I missed the first train., We phoned you, but there was no answer., Yes, I left my phone in my car!, In your car? Oh no!, Then the second train was late., Well, you're here now. Let's look at the menu., I'm really sorry,

apologise and make excuses

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