1) What is the main difference between hearing and listening? a) Hearing is an active process; listening is passive. b) Hearing requires concentration; listening happens automatically. c) Listening requires mental focus; hearing happens naturally d) Listening is only about body language 2) Which of the following is NOT part of effective listening? a) Concentrate b) Understand c) Multitask d) Respond 3) What does effective listening help improve? a) Daydreaming skills b) Productivity and understanding c) Hearing ability d) Talking speed 4) What may happen if you are an ineffective listener? a) You will become more productive b) Relationships may be damaged c) You will get promoted d) You will improve communication 5) What is the first stage in the active listening process? a) Feedback b) Understanding c) Receiving d) Evaluating 6) Can ineffective listening damage relationships and careers? a) Yes b) No 7) Does listening require concentration and focus? a) Yes b) No 8) Is "evaluating" the stage where you decide if the message is valid? a) Yes b) No 9) Can feedback in listening be non-verbal (e.g., nodding)? a) Yes b) No 10) Is remembering the message the final stage of active listening? a) Yes b) No

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