1) Why is teamwork essential in the hospitality industry? a) because it saves money on training b) because guests prefer to be served by only one employee c) because smooth service depends on workers supporting each other 2) What is an example of sociability at work? a) ignoring coworkers because you are busy b) asking a manager to greet guests instead c) greeting coworkers warmly at the start of a shift 3) What does cooperation between departments help ensure? a) that employees can work alone without interruption b) that guests have smooth and satisfying experiences c) that only managers handle guest requests 4) Which action shows cooperation between front desk and housekeeping staff? a) calling housekeeping to prioritize a room for early check-in b) waiting until a guest complains about their room c) telling the guest to wait several hours without an update 5) When a server learns about a guest’s food allergy, what should they do? a) serve the food quickly without changes b) tell the guest to choose something else without checking c) communicate with the kitchen to ensure a safe meal 6) What is the goal of conflict resolution in hospitality? a) to ignore problems so they go away b) to find a calm and respectful solution c) to make coworkers feel guilty for mistakes 7) Why is it helpful to use “I” statements during a disagreement? a) It focuses on solving the problem without blaming others. b) It helps win the argument faster. c) It emphasizes that you are the person who is angry about the situation. 8) What is one way to support a teammate during a busy shift? a) focus only on your own responsibilities b) leave the floor when it gets too busy c) offer to help with small tasks without being asked

Comprehension_Teamwork & Collaboration

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