Active listening - Focusing fully on the speaker, making eye contact, and providing feedback, Non-verbal communication - Gestures, posture, facial expressions, and eye contact, Professionalism - Behaving ethically and respectfully in the workplace, Empathy - Understanding and sharing the feelings of another person, Sympathy - Feeling sorrow or pity for someone’s situation, Open-ended question - A question that cannot be answered with “yes” or “no”, Tone of voice - The emotional quality or attitude in spoken communication, Patient-centered care - Providing care that respects and responds to individual patient preferences, Confidentiality - Keeping patient information private and secure, De-escalation - Calming a tense situation with calm, respectful communication,

🎯 BRHT 102 – Patient Communication & Professionalism Basics

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