1) What change regarding customer PII retention took effect Monday, 5th May 2025? a) Customer details will be retained for an additional three years. b) Customer details will only be retained for two years, after which it will be pseudonymised and replaced with a placeholder. c) Customer details will only be retained for one year, after which it will be deleted. d) Customer details will be retained indefinitely, with no changes in policy. 2) What services were upgraded with an increase in upload and download CIR Monday, 5th May 2025? a) Small Business Fibre 500 & 920 | Home Hyperfibre2000 b) Small Business Hyperfibre 2000, 4000 & 8000 | Business 1 c) Small Business Fibre 500 & 920 | Small Business Hyperfibre 2000, 4000 & 8000 d) Business 1 | Home Hyperfibre 100, 500, 920 3) What new plan was released Monday 5th May 2025? a) Small Business Hyperfibre 1G b) Small Business Hyperfibre 2G c) Home Hyperfibre 1G d) Small Business Hyperfibre 10G 4) HPA 1G Feasibility SmarLOC - which of the following statements is True? a) Find FFP ID following feasibility process b) 1G service can go onto any splitter that is XGS 5) When do you send HPA network projects requests? a) As soon as a request is required b) Monday before 12pm c) Monday before 10am d) Wednesday before 12pm 6) What are the new Bill run dates? a) 9th & 26th of every month b) 12th & 27th of every month c) 10th & 26th of every month d) 10th & 27th of every month 7) We can action any billing on the 9th or the 26th? a) TRUE b) FLASE 8) Which of the following can you search using the NA-F system? a) Device Model, MAC Address, IP Address b) ONT Serial Number, SLID, PON ID/POOL path c) User Name, Email, Purchase History d) Software Version, Hardware ID, Network Status 9) What happens if a PONFAS order requires Additional ONT (3rd ONT) build? a) RSP will be charged for the third ONT. b) The customer will receive a discount on the RSP for the third ONT. c) The order will be canceled if a third ONT is added. d) RSP will not be charged for the third ONT. 10) Are the following mailbox's for Internal or external/customer and RSP facing? HPA_Feasibility, Copper & eDMR a) Internal use only b) External/customer and RSP facing 11) The Data New Connection and Data MAC requests were removed from the Layer 2 dashboard a) Last weekend b) Weekend of the 7-8th June c) Weekend of the 14-15th June d) On the 9th of June 12) What queue will Express Connect tasks be in? a) Express Connect Product family queue b) Orders will only be found in the order search tab c) HSNSPremium Product family queue d) Buiness Premium queue 13) When creating escalations, what should be ensured regarding the ‘Project Identifier’ fields? a) Only one ‘Project Identifier’ field needs to be updated. b) Both ‘Project Identifier’ fields under Case Details must be updated. c) The ‘Project Identifier’ fields are optional and do not need to be updated. d) The ‘Project Identifier’ fields must be updated only if the case is urgent. 14) What should be done with emails sitting in the mailbox for 3 or more business days without action? a) They should be automatically archived. b) They should be flagged if not addressed within 3 business days. c) They can remain in the mailbox without any action. d) They should be forwarded to management after 3 business days. 15) When an RSP needs to do an HSNS New Connection or MAC, how should the request be submitted? a) Through the standard customer service portal with the option "HSNS Request". b) By emailing the support team directly with the details of the request. c) Through the RSP-specific portal, choosing Service Type: Voice and Request Type: HSNS. d) Via the Wholesale Generic Request, selecting Service Type: Data and Request Type: HSNS.

Process Refresher Quiz 2

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