Pain - When someone presents a surface problem, I am able to help guide them to the real issue, Pain - After getting their Pain, I confirm my understanding to make sure I understood, Pain - I know Pain when I see it, Bonding and Rapport - I can determine the other person style within minutes and adjust my style accordingly, Bonding and Rapport - I know the key traits of all the DISC styles, Bonding and Rapport - I understand the main reason we need to establish Rapport from the very beginning of a proceeding., Up Front Contract - I'm able to confirm outcomes as part of my UFC, Up Front Contract - When I get derailed I can get back to my UFC , Up Front Contract - I can describe all the components of the UFC, Pendulum Theory - I can stay appropriately behind the Pendulum, Pendulum Theory - I can easily demonstrate and example of staying behind the Pendulum, Pendulum Theory - I can explain what the Pendulum Theory is and why it works, Reversing - I know what Reversing is and when to use it., Reversing - I know why Reversing is hard to do, Reversing - I have examples of Reverses I've use successfully, Transactional Analysis - I know all the ego states, Transactional Analysis - I know when to use TA, Transactional Analysis - I can explain why communicating from the Critical Parental voice can cause problems , Okay/Not Okay - I know how to explain the Okay/Not Okay Theory, Okay/Not Okay - I know all of the Okay/Not Okay strategies, Okay/Not Okay - I know what triggers my Not Okayness, Alternative Choice Questions - I can give examples of the Alternative Choice questioning strategy, Assumptive Questions - I can give examples of Assumptive questions,

OAL - Ninja

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