1) Frame discussion a) meaningful b) inclusive c) relationship-oriented d) proactive 2) Look for common interests, shared understanding and/or compromises a) meaningful b) inclusive c) relationship-oriented d) proactive 3) Speak naturally and use plain English a) meaningful b) inclusive c) relationship-oriented d) proactive 4) Recognise and accommodate diversity a) meaningful b) inclusive c) relationship-oriented d) proactive 5) One-to-one meetings a) meaningful b) inclusive c) relationship-oriented d) proactive 6) Provide regular specific and personalised feedback a) meaningful b) inclusive c) relationship-oriented d) proactive 7) Show empathy to your stakeholder's context a) meaningful b) inclusive c) relationship-oriented d) proactive 8) Appeal to logic and emotions a) meaningful b) inclusive c) relationship-oriented d) proactive 9) Ask the right questions a) meaningful b) inclusive c) relationship-oriented d) proactive 10) Create opportunities to socialise a) meaningful b) inclusive c) relationship-oriented d) proactive 11) Recognise achievements, show gratitude to commitments and celebrate victories a) meaningful b) inclusive c) relationship-oriented d) proactive 12) Encourage greater understanding and insight learning a) meaningful b) inclusive c) relationship-oriented d) proactive

Communication Tactics

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