Cabin Crew - the staff who serve and assist customers when on the aircraft. Their main role is to ensure the safety and comfort of passengers during the flight., Pilot - to fly an aircraft safely, ensuring passengers and cargo reach their destinations. They handle take offs, landings, and follow air traffic control instructions while prioritising everyone's safety onboard., Tour Operator - organise and offer services to customers. They negotiate with hotels, airlines, coach companies among to offer a package to customers., Holiday Representative - is based in a hotel, they are employed by the tour operator which offered the package holiday, Hotel Manager - is responsible for ensuring the hotel operations are able to run smoothly and in accordance with regulations and company/hotel policy., Ground Staff - work behind the scenes at an airport and ensure each bag is loaded onto the correct flight. They will process thousands of pieces of luggage a day., Travel Agent - to assist and guide travellers in planning and booking their trips. They provide expert advice and help ensure a smooth and enjoyable travel experience for customers., Tour Guide - accompany groups of tourists around a specific attraction or multiple attractions., AirControl Staff - responsible for communicating with aircraft pilots, who are not permitted to take off or land at an airport without their approval., Waiting Staff - provide the customer service to diners in a restaurant.,

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