Build interpersonal understanding - Team members understand each other's emotions, needs and skills. They acknowledge that all perspectives are important in reaching goals., Support with constructive feedback - Members talk about each other’s inappropriate behaviour in a non-judgemental and supportive way. Members also give each other emotional support so everyone feels valued and respected., Self-evaluate - The team looks at its strengths and weaknesses, group moods and ways to improve. It also actively seeks feedback from customers and other teams., Create a positive and optimistic environment - The team creates resources to allow members to express emotions and relieve tensions, including using an ‘emotional vocabulary’. They focus on what they can control and remain optimistic., Build external relationships - The team networks with other teams both inside and outside the organisation. They learn about others’ needs, provide support and can influence them to achieve goals., Build organisational understanding - Members understand how the team fits within the larger organisation and how what they do impacts others. They also know how to communicate with the rest of the organisation and influence the right decision-makers to get things done., Solve problems proactively - Everyone feels accountable and empowered to take initiative and address problems. No one is left alone in solving issues and no one feels a problem is someone else's to deal with.,

Building team EQ - best practices

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