Ask about the problem is.: What's the matter?, Can I help?, How can I help?, Ask for more detail.: What's wrong exactly?, What do you mean by ...., When you say .... do you mean ...., Give your opinion (diagnosis).: It could be that ..., Perhaps ..., It sounds as though ..., Suggest action.: If I were you, I'd ..., I think you should ...., Have you tried veb+ing, Explain the problem: He/She/It keeps on verb+ing, He/She?It is always verb+ing, They keep on verb+ing, They are always verb+ing, Respond to an opinion / diagnosis.: Okay. I'll try that., Right. Next time I'll do that.,

Bus Res 13 Discussing Problems

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