Telephone expressions: Good morning. Can I help you?, I’m calling about an order for a clock., Can I put you on hold for a moment?, Is there anything else I can help you with?, Talking about an order: Do you have the order number?, Would you like to order a different product?, Would you like to cancel the order?, Would you like confirmation by email?, Would you like a refund?, Checking and claryfing: Is that A as in alpha?, Let me check., So that’s F for Freddie?, That’s right.,

B1.2 Lesson 5d - identifying function

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