1) If a customer contacts you and speaks in Filipino, what do you do?  a) I will communicate in Filipino too to make sure they are assisted in the language they like b) I will NOT communicate in Filipino but I can let them speak in Filipino since I understand this. Also, to make the resolution faster! c) I will NOT communicate in Filipino and I will let the customer know that I am more than ready to help them with their concerns in English. If they still can't speak English, or get anyone who can speak it for them, I will send the support hours with the appropriate language. I will also put correct notes on the account. d) Both options 2 and 3. e) None of the above. 2) What MAIN note do I put on the account for customers contacting in a different language? a) #language b) #languagesupport c) #IDontKnow d) No notes e) #Tagalog 3) What if the customer is eventually able to communicate in English, should I still put notes on the account? a) Yes b) No 4) What notes do I put for a customer contacting in French? a) #languagesupport #french b) #languagesupport #fr c) #languagesupport d) #frenchboy #speaking e) NO NOTES 5) What notes do I put for a customer speaking in Portuguese and lives in Portugal? a) #languagesupport #pt b) #languagesupport #pt-pt c) #languagesupport #brazilian d) #languagesupport #portuguese e) #BrazilianGhorl 6) DO I ASSIST CUSTOMERS WHO ARE NOT ABLE TO SPEAK IN ENGLISH? a) Yes, I must do this! b) No, I just drop the contact and wait for them to reach the correct representative. c) No, but I will first ask them if they can speak in English. If they can, I will continue to assist them. d) Yes, because I speak 75 languages and I'm #SmartLikeThat.

QUALITY QUIZ | FOREIGN LANGUAGE CONTACT

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