What’s something a shop assistant has asked you in the past?, Has anyone ever invited you to see a special offer or promotion in a store? What did they say?, Can you remember a time when a salesperson gave you an instruction? What did they tell you to do?, Has anyone ever offered you something while you were shopping? What did they offer?, Has a friend or family member ever warned you about a store or customer service? What did they say?, Did a shop assistant ever ask you personal questions that made you uncomfortable? What kind of questions?, Has a friend ever recommended a store with really good service? What did they tell you?.

Speaking practice - Reported speech

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