We can see how this could be a major inconvenience to you., Thanks for bringing this to our attention., We appreciate you reaching out to us on this., We're truly sorry to hear about your experience., We'll do our best to solve this issue for you., We understand how frustrating this must be for you., We appreciate your patience while we work on restoring our web service., We understand how important this is to you., We would like to apologise for the length of time it took to reimburse you., We have taken your suggestions on board and we will review this process in the future.,

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