1) Should you answer your phone in front of a customer? a) yes b) no 2) Should you make eye contact with customers while you talk to them? a) yes b) no 3) Is it OK to give your friends products for free? a) yes b) no 4) Should you go to work if you are sick? a) yes b) no 5) Is it OK to take home products you sell that you did not pay for? a) yes b) no 6) Is it OK to drink alcohol or do drugs while you are at work? a) yes b) no 7) Should you text on your phone while at work? a) yes b) no 8) Should you chew gum while you are working? a) yes b) no 9) Should you call your boss to let them know you are missing work? a) yes b) no 10) When you are talking to a customer, should you spend a lot of time talking about yourself? a) yes b) no 11) Should you call out sick from work because you want to play videos instead? a) yes b) no 12) If you work at a place that serves food, should you eat the food while you are working? a) yes b) no 13) Would you wear these while you work, if you work outside? a) yes b) no 14) Is it OK to flirt with your co-workers? a) yes b) no 15) If someone covers your shift for you, should you try and cover their shift in the future when they ask? a) yes b) no 16) If you have a fever, should you go to work? a) yes b) no 17) If you have a problem at home, should you talk bout it at work? a) yes b) no 18) Should you tell customers the product or service you are selling is horrible? a) yes b) no 19) When should you arrive for your shift? a) 1 hour early b) 5 minutes early c) 10 minutes late 20) If you go to the bathroom while you are at work, what should you do next? a) Take a longer break b) Wash your hands c) Go back to working 21) When you are talking to a customer, what should you do? a) Smile b) Roll your eyes c) Bite your nails 22) If you see a mess on the floor, what should you do? a) Leave it there b) Tell someone else to clean it c) Clean it up 23) If a customer asks you a question and you don't know the answer, what should you do next? a) Walk away b) Find someone that knows c) Say "I don't know." 24) When a customer leaves, what should you say? a) Please don't come back, you smell b) The other store has better products c) Thank you, hope to see you again 25) Is it OK to flirt with customers? a) yes b) no 26) If your coworker is gossiping about someone else, should you join in on the conversation? a) yes b) no 27) If a customer says something rude to you, should you argue back? a) yes b) no 28) Should you lie about the product or service you are selling, if it helps you sell it? a) yes b) no 29) What should you do when a customer enters your store? a) Walk away b) Greet them c) Start talking to your coworkers 30) Is it OK to use inappropriate language/bad words while you are at work? a) yes b) no 31) Is it OK to compliment on your coworkers clothes? a) yes b) no 32) If you work with your partner/spouse, is it OK to hug and kiss? a) yes b) no 33) What should you wear to work? a) uniform b) pajamas c) swimsuits 34) Should you be talking to co-workers during a meeting? a) yes b) no 35) If your boss asks you to complete a task, what should you say? a) yes b) no 36) Should you tell inappropriate jokes to your co-workers or boss? a) yes b) no 37) After you finish your tasks, what should you do? a) Go home b) Take a Nap c) Ask your boss what to do next 38) Before you go to work, should you make sure you are clean? a) yes b) no 39) Should you clock out during your lunch break? a) yes b) no 40) If you see something bad happening, what should you do? a) Tell your boss b) Nothing c) Ignore it

Career Etiquette

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