1) "Excuse me! This piña colada tastes like sunscreen!" (Angry tone + blender noise) a) a) "That’s how it’s supposed to taste." b) b) "I’m so sorry – let me remake it with fresh pineapple." c) c) "Maybe you’re allergic?" 2) "Piña colada! No wait – change to mojito. Actually, just bring a beer!" How to respond?   a) a) "Make up your mind!" b) b) "One mojito and one beer, coming right up." 3) "What’s in your signature ‘Caribbean Sunset’ cocktail?"  Correct Description: a) "Tequila, orange juice, and grenadine – it’s sweet with a layered sunset effect!" b) "Ask the bartender." 4) "I’ll take the martini… wait, is it gin or vodka?" Your Response a) "Yes." b) "Our standard is gin – would you prefer vodka?" 5) "I’ll have a house red wine." Best Upsell a) "Want our premium Malbec (brand)? It has notes of dark chocolate." b) "All wines taste the same." c) "Here’s your cheap wine."

Listening exercise: Take orders

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