Technician: Hello. Can I ____ you? Customer: Yes, my ____ is not ____. Technician: I see. What is the problem? Customer: The ____ is black. Technician: OK. Is the computer ____? Customer: Yes, I think so. Technician: Can you ____ a ____ on the computer? Customer: No, I don’t see any light. Technician: Maybe it is off. Can you press the power ____? Customer: OK… Yes! Now the light is on. Technician: Good. Is the screen working now? Customer: Yes, it’s working! ____ you. Technician: You’re ____. Let me know if you need more help.

Troubleshooting black screen

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