Empathy - Understanding another’s feelings, Active Listening - Fully focusing and responding thoughtfully, Compassion - Caring about someone's suffering, Understanding - Grasping the other person’s point of view, Patience - Staying calm without rushing, Respect - Valuing someone’s opinions and space, Kindness - Being warm and helpful, Trust - Belief that someone will do what’s right, Rapport - Positive connection or bond, Acknowledgment - Recognising what someone has said,

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