This is like a magical tunnel or a donut tube and we will take a picture when you are inside it. - Euphemism, Child: I don't want a shot. Nurse: You're such a big girl. Can you count to three? - Distracting someone, Family member: Can I sleep in the waiting room tonight? MA: You cannot do that because it closes at 10pm. - Refusal, Did you hear what I just said? - comprehension check, Patient: I need to exercise more often. MA: What type of exercise do you like to do? - Follow Up Question, Good morning, Ms. Fulz. Did you sleep well? - Greeting, A doctor looks at the patient's eyes when giving the diagnosis. - Non-verbal communication, Patient: Let me tell you about my accident. MA: Go on. - Verbal cue, MA: My name is Abby and I will be the Medical Assistant helping you today. - Self Introduction, How was the traffic this morning? - Small Talk,

Review Communication Strategies- Unit 1 & 2

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