1) The Philippines has a long history of emigration. a) TRUE b) FALSE 2) The government of the Philippines discouraged foreign investments in the business process outsourcing (BPO) sector. a) TRUE b) FALSE 3) The Indian call center industry faced challenges such as unreliable infrastructure and transportation issues a) TRUE b) FALSE 4) The Philippines’ outsourcing industry earns nearly $11 billion in revenue. a) TRUE b) FALSE 5) Most Filipinos learn English as a third language. a) TRUE b) FALSE 6) The Philippine government does not support training programs for BPO workers. a) TRUE b) FALSE 7) The demand for outsourcing jobs in the Philippines has been increasing over the years. a) TRUE b) FALSE 8) India has never been a major player in the call center industry. a) TRUE b) FALSE 9) Filipino call center agents are often preferred by American customers because of their neutral accents. a) TRUE b) FALSE 10) The Philippines is replacing India as the top country for business outsourcing services. a) TRUE b) FALSE 11) The Philippine BPO industry is expected to shrink in the next five years a) TRUE b) FALSE 12) The outsourcing industry in the Philippines mainly focuses on call center operations. a) TRUE b) FALSE

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