Focus on common objective: Let's wait until we have the detailed quality report and decide together next week., We both want to go forward with this., Share ideas: Can I suggest that I give an update on...?, One way to solve this is just to send our analyst., Be open about thoughts and feelings: Frankly, I'm concerned that..., To be honest, I feel a little worried about your proposal., Show empathy: I can see you're concerned about..., I understand what you're saying about distributors., Offer support: Would it be useful for me to...?, Could we help you with that?, Show trust in others: Based on your experience, how do you think we can...?, I like your suggestion to get more data.,

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