1) You want to exchange a dress for a different color. What do you say? a) I need a new color. b) Can I exchange this for another color? c) This color is ugly. d) Where's the color section? 2) You are looking for a medium-sized sweater. What do you ask? a) Do you have this in medium? b) I want a medium now. c) This is too big. d) Where are the sweaters? 3) You received the wrong item in your order. What do you say? a) This is not what I ordered. b) Can you help me with this order mistake? c) I hate this item. d) Give me the right one. 4) You want to know if a jacket is available in a larger size. What do you ask? a) Is there a larger size available? b) This is too small. c) I need a bigger one. d) Where are the large sizes? 5) You are unhappy with the service at a store. What do you say? a) This service is terrible. b) Can I speak to a manager about my experience? c) I don't like this store. d) Why is this so bad? 6) You want to try on a pair of jeans. What do you ask? a) Where's the fitting room? b) I need to try these. c) These jeans are nice. d) I want to wear these. 7) You are not satisfied with a product. What do you say? a) This product is awful. b) Can I return this product? c) I don't want this anymore. d) Why is this so bad? 8) You need help finding a specific item. What do you ask? a) Where is this item? b) Can you help me find this item? c) I can't find this. d) Show me where it is. 9) You want to know if a sale is still on. What do you ask? a) Is the sale still on? b) When does the sale end? c) I missed the sale. d) Why is there no sale? 10) You want to pay with a credit card. What do you say? a) I will pay with card. b) Can I pay with a credit card? c) I don't have cash. d) Where's the card machine?

Polite Shopping Interactions

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