emotional - Don't respond to an email when feeling ________., proofread - __________ what you write before sending, format - Follow a proper email ___________., emojis - Use __________ sparingly., brief - Keep it ________ and focus on one key point, positively - Always frame your email __________., ALL CAPS - Don't write in __________., attachments - Don't send unnecessary ______________., high priority - Don't overuse the _____________ option., subject line - Include a meaningful ____________.,

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