Which component is needed for BitLocker? - TPM chip, TPM vs HSM key difference? - TPM for end-user, HSM for large-scale key management., Where to change boot order? - BIOS/UEFI settings, What does the boot order setting do? - Defines device boot priority., What boot method loads OS over a network? - PXE Boot, How to fix Linux not loading with Secure Boot? - Disable Secure Boot in UEFI., What does Secure Boot do? - Prevents unauthorized OS from loading., What often causes repeated jams in a printer? - Worn feed rollers or dirty paper path., What causes smudging in laser printers? - Malfunctioning fuser assembly., Which part melts toner onto the paper? - Fuser, If toner rubs off paper easily, what's the cause? - Fuser not heating properly., Multi-sheet jams are often caused by? - Humidity or static electricity., Same smudge spot on each page? - Dirty or damaged drum., What does a separation pad do? - Prevents multiple sheets from feeding., How to reduce printer smudging? - Clean feed rollers and fuser., What is SaaS? - Software delivered via the internet., What is an example of IaaS? - Amazon EC2, What does PaaS offer? - App deployment tools and environments., What is desktop virtualization? - Hosting a full desktop OS on a remote server., What is elasticity in cloud computing? - Auto-scaling of resources based on demand., Salesforce is an example of? - SaaS, Running a VM locally is what? - Desktop virtualization, Key benefit of cloud elasticity? - Adjusts resources based on workload., Cloud model for app dev without hardware management? - PaaS, Which model gives most control over OS and network? - IaaS, What is a virtual machine? - A software-based simulation of a physical computer., What software runs VMs? - Hypervisor, What is the physical machine running VMs called? - Host, Example of type 2 hypervisor? - Oracle VirtualBox, What resources can be assigned to a VM? - CPU, RAM, network adapter., Best use of VM for OS testing? - Avoids affecting host system., What happens if host runs too many VMs? - Performance issues or crash., What file types represent VM disk images? - .vmdk or .vdi, Why are VMs useful in IT? - Isolated environments for testing., VMs share what limitation? - They rely on host resources., What is the first troubleshooting step? - Identify the problem., What should you do if a computer clicks and won't boot? - Back up data immediately., What comes after establishing a theory? - Test the theory., If theory is confirmed, what's next? - Implement the solution., After fixing the issue, what step verifies success? - Verify full system functionality., Why document your solution? - Helps other techs and future resolution., If theory fails, what do you do? - Establish a new theory or escalate., Which step involves user interviews and logs? - Identify the problem., What to do before risky implementation? - Backup data or get approval., Final step after solving issue? - Document solution and notify user.,

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