a. Predicting the results of a decision in the future…: 1. ... if the IT system is updated, you'll be more efficient in terms of your customer admin, 2. Provided we check out the feasibility of these options thoroughly, I'm convinced we can find a system upgrade that will work for us., 9 If we work more efficiently with the customers, our reputation can only improve too., b. Making a suggestion: 5. If we made them our key users, we could gradually train up the rest., c. Stating a fact: 3. ... there's no point in investing in a system upgrade if we don't have the space, the personnel or the finances ..., d. Questioning the results of a future situation: 7. If we only had a couple of people initially who could use the system, how could they cope with the extra work?, e. Expressing regret for past inaction: 4. ... if we'd invested in our production facilities five years ago, ... we would have knocked down the old building and had one purpose-built., 6. ... if you'd recruited more young employees at the start, they would have had some IT knowledge from school., f. Talking about the present results of a past action/ inaction: 8. ... if we hadn't invested in the system, we'd be way behind the competition.,

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