1) You have purchased a top from Primark, it states it is Large but when you take it home it's closer to a small/medium  2) You have been overcharged for your phone contract - again !  3) You have bought a new tablet from Currys - you have already had it sent off to get fixed and it's broke again - you want your money back   4) You have ordered a TV from amazon and when it arrived it was left outside on your doorstep. 5) You have ordered a burger meal with no ketchup or guerkin, but when you start to eat it, you noticed it contains both of the items you didn't want.

STW Role Play for Customer Service

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