1) You are working as a general host at the airport. How can you show good customer service when you greet a customer? a) Look away and carry on with the job that you are doing. b) Use clear, empathetic verbal communication to reassure them. c) Ignore the customer as you are very busy. d) That is not part of your job. 2) You are working as a general host at the airport and a passenger is delayed, how can you help them? a) Politely explain the reason for the delay and the airline's policies regarding compensation. b) Tell the passenger that it is not your fault and that it is a risk that you take when you travel. c) Tell them that they will need to make their own arrangements. d) Tell the passenger that they will need to check the new flight time on the screens because you are unable to help them. 3) You are working as a general host at the airport and a passenger is worried about missing their connecting flight due to a delay. How can you help the passenger? a) Tell them it is not your department and they will have to contact the airline. b) Offer to contact airline representatives if further clarification is needed. c) Tell them to book another flight. d) Explain that this often happens and it isn't your problem. 4) You are working for Tui customer service. How can you demonstrate good written customer service when dealing with a delay? a) If required, document the interaction accurately, including details of compensation provided or alternative arrangements made. b) Tell the passenger that they will need to send their own email to Tui.

Customer Service Quiz for Aviation 14.3.25

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