1) Which of the following is often a key benefit of a flatter organisational structure? a) Lower costs b) Lower recruitment c) Higher authority d) Higher retention 2) Which of the following is designed to protect workers from employers who may treat them unfairly? a) Employment law b) Employment statement of particulars c) Employment tribunal d) Employment contract 3) Which one of the following is NOT a function of management? a) Commanding b) Procuring c) Planning d) Organising 4) Which of the following statements best describes a tall organisational structure? a) Many levels in the hierarchy and wide spans of control b) Many levels in the hierarchy and narrow spans of control c) Few levels in the hierarchy and narrow spans of control d) Few levels in the hierarchy and wide spans of control 5) Which of the following statements is the most likely benefit to a business of a well-motivated work force? a) Costs are lower due to high staff turnover b) Costs are lower due to more workers being employed c) Costs are lower due to high employee performance d) Costs are lower due to improved production techniques 6) The best definition for a trade union is? a) An organised association of workers in a particular industry b) An organised collection of workers in a particular business c) A collection of workers in a particular region d) A collection of workers with the same skill set 7) Which of the following is not an example of industrial action? a) Work to rule b) Overtime pay c) Overtime ban d) Strike 8) Which of the following are NOT functions of middle management? a) Setting targets b) Delegating responsibility c) Motivating the workforce d) Deciding strategy 9) Which of the following statements about human resources is false? a) An analysis of human resource needs should be done when a business starts up and regularly after that. b) An analysis of human resource needs will help a business decide if it is producing the right product for its customers c) An analysis of human resources needs will help a business decide if it needs to recruit workers with different skills d) An analysis of human resource needs will help a business decide how many workers it requires 10) What advantage does a tall hierarchy provide? a) More opportunity for promotion b) Better communication c) Less risk of poor motivation d) Closer links with customers 11) Which of the following statements is the best definition of profit sharing? a) When a share of the profit is paid to workers b) When a share of the profits is paid to shareholders c) When a share of the profit is paid to customers d) When a share of the profit is paid to suppliers 12) A business having trouble keeping its staff is said to have? a) Low staff retention b) High staff loyalty c) High absenteeism d) Low morale 13) Which one of the following statements is NOT a reason people work? a) People work in order to make money b) People work in order to make profit c) People work in order to gain status d) People work in order to satisfy ambition 14) Which of the following statements is a reason why a business should analyse its staffing structure? a) To increase the range of products sold b) To improve its marketing campaign c) To identify skills gaps and vacancies d) To encourage staff to work harder 15) Which type of leader believes workers should be involved in decision making? a) Democratic b) Bureaucratic c) Laissez- faire d) Authoritarian

Section 2: People in Business

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