Compliance - Being in accordance with commands, rules or requests., Legislation - A law or set of laws passed by Parliament., British Standards - National standards body responsible for developing standards in the UK., European Conformity (CE) - Identifies products meeting health, safety, and environmental protection standards in the EEA., ISO (International Organization for Standardization) - Global organization developing standards to ensure quality, safety, and efficiency internationally., Quality Assurance (QA) - Management approach to ensure defects and mistakes in products are prevented., Quality Control (QC) - Ensuring that products meet the accepted standard by detecting defects., Total Quality Management (TQM) - A continual process to detect and reduce manufacturing errors, enhance supply-chain management, and increase customer satisfaction., Traceability - Identifying and tracking all processes within an organization, including raw materials, manufacturing, and disposal., Six Sigma - Quality management techniques aiming to improve processes within an organization to greatly reduce manufacturing errors., Failure Mode Effect Analysis (FMEA) - Structured method for identifying and dealing with potential problems or systemic failures and their consequences., Standard Operating Procedure (SOP) - Describes steps employees need to follow to ensure processes are completed to the expected standard., Statistical Process Control (SPC) - Measuring, monitoring, and controlling a process using statistical methods to ensure efficiency and detect problems early., Sampling - Process of selecting batches of products to test to ensure they meet customer specifications., Inspection - Examining raw materials and components to ensure their suitability before use in production., Specification Limits - Values that define whether a product works or not, assessing process capability of meeting customer requirements., Pareto Principle - States that roughly 80% of consequences can be traced back to 20% of causes., Cause and Effect Diagram - Diagram used to explore possible causes of a certain event, also known as Ishikawa or fishbone diagrams., Plan-Do-Study-Act (PDSA) - Cycle used for quality improvement: Plan, Do, Study, Act., Hierarchical SOP - SOPs used for complex procedures with many steps, ranked in order of importance.,

Unit 11 - Quality Management Definitions

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