1) “Give one example of a rude or unhelpful comment to not use when talking to customers.” 2) “Share one polite thing you could say to a person at work.” 3) “Give a short example of something you could say to help a coworker if they were struggling" 4) “What is one way you can use body language (how you stand/sit/move) at work to show you are listening?” 5) “Name something that might upset or annoy teammates.” 6) “Give one way to ask someone to explain something again if you don’t understand.” 7) “Why is it important to pay attention when someone speaks at work?” 8) “Give one example of a written way to share information at work.” 9) “Why should you speak in a way that others understand?” 10) “Name a rude or offensive way of speaking at work.” 11) “Give one friendly phrase you can use to greet or help a customer.” 12) “Name something that might upset or annoy teammates when communicating with them" 13) "Say how we make sure everyone understands the things we write" 14) “What’s one polite way to respond if someone at work complains to you?”

Communication quiz GREEN

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