It's - Hi Frank! ..... Silvia. Is Ann there?, Hang - .... on a minute. I'll just get her., wrong - Sorry, I think you have the ....... number., have - Could I ..... your number, please?, afraid - I am ....... she's not available at the moment., speak - Hello! Could I ...... to the manager, please?, back - Can you tell Mark to call me ......, there - Hello! Is Sarah ..... ?, moment - She is not here at the ......., Could - ........ you ask him to call me back?,

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