Self Control - To know how to regulate our emotions, remaining calm and professional, even when your customer is not, Conflict Resolution - To handle customer disputes and find creative solutions that satisfy the client and the company, Taking Responsabilty - To be able to sincerely apologize to a customer on behalf of your company, Patience - Staying calm and attentive while helping customers, even in difficult or repetitive situations, Proactive - Taking initiative to assist customers and improve their experience without waiting for issues to arise,

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