1) Who is responsible for making key decisions in a business? a) Customers b) Owners 2) Which stakeholder works to provide goods or services to customers? a) Employees b) Cleaners 3) Who buys products or services from a business? a) Managers b) Employees c) Owners d) Customers 4) Which stakeholder is responsible for the day-to-day operations of a business? a) Owners b) Managers c) Government 5) Which stakeholder focuses on providing good customer service to keep clients happy a) Government b) Employees c) Owners 6) Which stakeholder might complain if products or services are not satisfactory? a) Government b) Customers 7) Which stakeholder ensures education standards are met in schools like Bishopbriggs Academy? a) Scottish Government b) Parents c) Students d) Local Shops 8) Who has an interest in a business because they want good working conditions and fair pay? a) Customers b) Employees c) Government d) Owners 9) Which stakeholder can influence a business by providing feedback and complaints? a) Managers b) Customers c) Owners 10) Which stakeholder influences Nando's by supplying ingredients and products? a) Owners b) Suppliers c) Managers d) Customers

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