1) Mrs. Carter insists someone stole her glasses and refuses to eat until they are found. She becomes upset, worrying other residents. What do you do? 2) Mr. Lee refuses to eat his dinner, saying it’s too cold. The kitchen staff disagrees, and he starts complaining loudly to others. How do you handle it? 3) Mr. Green and Mr. Jones argue about whether the window should be open or closed. Their argument is getting heated. What’s your next step? 4) Mrs. Patel refuses to shower for the third day. She has a rash, and her family is visiting soon. How do you encourage her while respecting her choice? 5) At 2 a.m., Mr. Thompson, who has dementia, is walking the halls, insisting he’s going to work. He gets frustrated when staff intervene. What do you do? 6) Mrs. Lopez accidentally spills juice on another resident, who gets angry and demands an apology. Mrs. Lopez insists it was an accident. How do you de-escalate? 7) A resident’s daughter is upset, saying her mother’s sheets weren’t changed. She demands to speak to a supervisor immediately. How do you respond? 8) Mr. Brown refuses his medication, saying it makes him dizzy. The nurse insists he needs it. He becomes defensive. What’s your approach?

SPELL CCA Decision Making

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