1) Good customer service can help a business get more customers. a) True b) False 2) A key skill for good customer service is __________. a) smiling b) Impatient 3) What should you do if a customer complains about their food? a) Tell them it's not your problem b) Offer a solution and apologise 4) It's ok to be rude to a customer if they are rude to you first? a) True b) False 5) Why is it important for customers to feel welcome? a) So they come back b) It's not, it's up to them

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