Strategies that help: Using “I” statements, Creating a sense of unity, cooperation, Seeking understanding, Regulating emotions, Taking a break to cool off, Asking open-ended questions to gain insight into their perspective, Using active listening skills, Using humor when appropriate, Making constructive suggestions, Expressing oneself with empathy, Strategies that don't work: Yelling, Interrupting, Blaming - using "you" statements, Commanding, Refusing to let the topic drop, Repeating things over and over again, Criticising, Generalising - always, never, Swearing and name-calling, Stone-walling, giving someone the silent treatment,
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Arguments, quarrels, rows, fights
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E17guide
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