Order point: Order is sent to the warehouse, Device is used to choose items, Device is used to look at items to buy, Receipt showing items ordered is printed, Device shows what’s in stock (what’s in the warehouse) and shows the price, Customer pays for items; this is their order, Warehouse: Ordered items are picked from the shelf, Items are taken to the shop floor collection point, Warehouse computers keep an up-to-date stocklist, Items are marked off as picked, Computer shows staff where items are in the warehouse, Order is received from the shop floor, Collection point: ‘Order ready for collection’ message is displayed in store, Shop staff tick off items on the customer’s receipt, Receipt showing items ordered is given to staff, Ordered items arrive at the collection point ready for collection, Items are marked as collected on the computer, Items are handed over to the customer,

Sorting steps of an online store

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