1) If CST subscribed on super 20G and ask to make early renewal from 111 will be available ??? a) TRUE b) FALSE 2) If CST subscribed on super 100G and ask to make early renewal from 111 will be available ??? a) FALSE b) TRUE 3) If CST not eligible for balance fraction SR will be.......   a) FBB Non-Tech Request​--​Billing adjustment--Balance Fraction Not Added​ b) FBB Non-Tech Inquiry​--​Billing--Balance Fraction c) ​FBB Non-Tech Request--Billing--​Balance Fraction - Not Done not Verified 4) If CST make early renewal he/she will lose the old Quota ?? a) TRUE b) FALSE 5) If CST need to make early renewal CCA should verify with him?? a) TRUE b) FALSE 6) CST can recharge his recharge card from......  a) WE app&E-care b) IVR c) 111&IVR  7) There are a payment fees in case of payment Via khadamaty a) TRUE b) FALSE 8) If Cst paid from Fawry service will work on spot a) TRUE b) FALSE 9) If CST paid from online method and payment not clear on BSS ,,CCA right action ??? a) Create TT with 48 wh excluded fridays and saturdays only (official vacation included ) b) Inform CST to back to the bank c) inform CST to wait 1 hr after payment 10) If CST paid from Bank check and payment not clear on BSS ,,CCA will direct CST to the branch ??? a) TRUE b) FALSE 11) If CST paid from Branches and payment not clear on BSS ,,CCA should Create TT ??? a) TRUE b) FALSE 12) Cst can check consumption details via WE APP-ECare weekly or monthly  a) True b) False 13) CCA can check daily usage to CST from ...... a) BSS b) Matrix c) OM 14) IF commercial/government customers request an electronic Bill cca action a) inform cst it is not avail  b) Create TT  c) cst can get it from we app 15) In balance fraction We must add 1 pt more than the required amount to cover the tax differences a) True b) False

Day 20 - Billing

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