We lost a lot of business to our competitors last year, so this year we are working hard to encourage .................. Here are some important things you need to know: ____ . When customers want to ____ with product they bought, it's important to answer them quickly. They know that mistakes happen so if you can ____ to the problem immediately, customers are usually satisfied. Customers generally only ____ if they think you don´t understand their problem or don´t want to help. If you can´t answer immediately, call the customer back as soon as possible . We're trying to improve our ____ , so if you can´t find a solution in less than 15 minutes, ask your Team Leader for help. After each customer service call, we send out online questionnaires. Only about 30% of people respond, but it's still a sueful way for you to ____ on the work your team is doing.

Business Result preintermediate unit 56

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