Law of 5 to 1 (EQ), Clinical Exam communication skill, Permission to proceed , Confirmation call, 4 Generations of Patient, Answer a question with a question, What is a feature? What are the benefits of that feature?, Give examples of Approval Additction , What is MATTCH?, What is MUTTS?, Give an example of Good self talk, Give an example of an orienting comment from your position, What is nonverbal communication? give an example, What are the 3 levels of listening?, When do you use W5 linking? give an example, What is BRIEF? when do you use it?, Culture Guide " your favorite" why?, What is RED hat thinking?, What is Black hat thinking, What is White hat thinking?, What are the 4 steps in the Problem-Solving skillset?.

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