Rapport - A harmonious and trusting relationship between nurse and client, Active Listening - Fully concentrating on what the client is saying, both verbally and non-verbally, Paraphrasing - Restating the client's words in the nurse's own words to confirm understanding, Therapeutic use of touch - Physical contact used to convey empathy, support, or comfort, Defense mechanism - Psychological strategies used unconsciously to protect oneself from anxiety, Unconscious bias - Automatic and unintentional judgments or attitudes about others, Self-disclosure - Sharing personal information to enhance the therapeutic relationship, Closed Body Language - Postures like arms crossed that may indicate defensiveness or lack of openness, Congruence - Alignment between a nurse's verbal and non-verbal communication, Minimal encourager - Brief verbal prompts like "i see" or "go on" to encourage the client to continue, Validation - Acknowledging and affirming a client's feelings or experiences, Projection - A defense mechanism when a person attributes their feelings or thoughts to others, Repression - Unconsciously pushing distressing memories or thoughts out of awareness, Empowerment - Helping clients take control of their health an decision making , Open-inquiry - A communication technique using open-ended questions to explore thoughts and feelings, Genuineness - Being honest, sincere, and authentic interactions with clients, Passive aggressive communication - A style that indirectly expresses negative feelings through sarcasm or avoidance, Eye contact - A non-verbal cue indicating attentiveness and engagement, Clarification - Asking question to ensure understanding of the client's message, Facial expression - A type of kinesics that conveys emotions through the face, Defense Mechanisms - Psychological strategies used unconsciously to protect from distress, Sympathy - Feeling pity or sorrow for someone else's situation, Vocalics - Pitch, tone and inflection,

Self & Others final exam prep

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