1) You are two flight attendants meeting before the briefing starts. 2) One of you is a flight attendant and the other one, a passenger boarding a flight. Settle the seat arrangement.  3) You are serving food and drink. Give choices and answer passenger's questions. 4) Someone has pressed the call button. Deal with this passenger's problem. 5) Deal with an on-board accident. A passenger has fainted. 6) The captain has decided to make an emergency landing in 20 minutes' time. What does he say in the announcement? 7) A passenger has had a heart attack and you need a doctor. Follow the procedures. 8) Deal with a disruptive passenger who complains about a number of things. 9) Make the final announcement for the passengers to get ready for landing. 10) One of you is a passenger and the other, a flight attendant: say goodbye after the flight.

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